The outage forced the company to turn to Twitter to release its public statements.
Facebook and whatsapp down today update#
We’re working to get things back to normal and will send an update here as soon as possible. Users attempting to open Instagram were greeted with an error message, while Facebook failed to load or said: “ Sorry, something went wrong.” On Twitter, WhatsApp said: “We’re aware that some people are experiencing issues with WhatsApp at the moment. The trouble began on Monday as users around the world opened WhatsApp, Instagram and Facebook to error messages that remained for hours. Countless websites and applications use Facebook’s advertising network, one of the largest in the world, meaning effects from the outage extended far beyond the platform’s users, Luke Deryckx, the chief technology officer for Ookla, wrote in the Downdetector blogpost. The outage affected potentially tens of millions of users, organizations and businesses, highlighting the widespread global dependency on Facebook and its platforms. “We are also seeing an increase in reports across many other online sites and services as the Facebook outage causes cascading impacts,” the blog post said. “Facebook is currently experiencing a rarely seen global outage that is taking out Facebook, Instagram, WhatsApp and Facebook Messenger.” As of 1pm PDT, Downdetector said it had seen more than 10.6m problem reports from around the world, with the majority coming from the US, Germany, the Netherlands and the UK. In a blog post, Downdetector said the outage was global and the largest it had ever seen.
A map on the site showed, for instance, reports of outages. “This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt.įacebook said it had “no evidence” that user data was compromised.įacebook, Instagram and WhatsApp became inaccessible for large numbers of people at about 5pm UK time (12pm ET), with citing reports of problems from millions of social media users around the world. “Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centres caused issues that interrupted this communication,” the statement said. In a later blog post, it said faulty configuration changes on its routers were the root cause of the nearly six-hour outage. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now,” Facebook tweeted. “Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them,” it wrote on its communications page.“To the huge community of people and businesses around the world who depend on us: we’re sorry. The same statement was posted shortly after on the official Facebook Twitter page. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.” “We’re aware that some people are having trouble accessing our apps and products,” spokesperson Andy Stone said on Twitter. To sign up to our breaking email alerts click hereĪ company spokesperson said that it apologised for the problem but gave no indication of why the outage began or how long it might take to fix. Any problems can often lead people to start using competitors instead, he said, and noted that it can take “months” to win back trust and get people back on Facebook’s platforms – if they come back at all.
In a leaked transcript published in The Verge in 2019, chief executive Mark Zuckerberg noted that such outages are a “big deal”. In 2019, for instance, it suffered its biggest outage in years – and said only that it had “triggered an issue” during “routine maintenance operations”. The company is often cryptic about the causes of any issues, and does not tend to explain them even after they are fixed. Facebook’s outages happen relatively rarely but tend to be vast in their impact, not least because they affect three of the world’s biggest apps.
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